Frequently Asked Questions

Here are some common questions we get: feel free to send us a message directly and we will be happy to expand upon or answer anything else.
General
Legal
Mold
Speciation
New Users
Onboarding
Technology
Service
Specs
Can you customize the reports with my logo?

Yes! You send us your logo, we will customize your reports.

How should I transport the InstaScope?

The InstaScope has a retractable front wheel and retractable handle. We suggest careful and secure transportation in vehicles. The InstaScope is 15”L X 18”W X 30”H. Our team travels to you for training. During the two day training, we cover things like the science of InstaScope, how to talk to customers about the instrument and reports, and discuss different sampling methodologies. Upon completion of the training, we send out Certified InstaScope Inspector Certificate to all participants, as well as the training toolkit. We have video conferencing customer support as well.

What is the InstaScope training for?

During our two-day training program, users learn how to properly use the instrument. Our team travels to you for training. During the two day training, we cover things like the science of InstaScope, how to talk to customers about the instrument and reports, and discuss different sampling methodologies. Upon completion of the training, we send out Certified InstaScope Inspector Certificate to all participants, as well as the training toolkit. We have video conferencing customer support as well.